Improving water service delivery will take time.
While Tiaki Wai Metro Water will take on the delivery of water services from 1 July 2026, it will take years to catch up on decades of under-investment, address growth, meet new regulatory standards, and deliver reliable and environmentally sustainable water services.
                    
                    
Work is underway to have Tiaki Wai Metro Water ready to operate from 1 July 2026. There will be some interim systems and processes and capability development will continue for some years.
Tiaki Wai Metro Water will have new strategic direction and leadership, a new finance function, and more focus on customers. For pragmatic reasons, it will take on the current operational and support teams from Wellington Water (tier 3 managers and below) to ensure that critical work continues.
In the first year (2026/27) some functions and support will continue to be provided by councils. This will continue until the necessary IT systems are in place.
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Tiaki Wai Metro Water will be responsible for three waters assets including over 6,700 km of pipelines, four drinking water treatment plants, four wastewater treatment plants, 140 reservoirs for drinking water storage, and 321 pump stations, with a replacement value of almost $18 billion.
Sustained investment in maintenance and upgrades is required, anticipated at $6.82 billion capital investment over 10 years and about $25 billion over 30 years.
Tiaki Wai Metro Water must be financially sustainable, requiring it to balance the scale and timing of investment, the structure and prudence of financing, and the community’s ability to fund services through water charges.
In the first half of 2026, Tiaki Wai Metro Water will prepare and publish a Water Services Strategy outlining its planned investment and pricing policy.
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Hutt City Council, Porirua City Council, Upper Hutt City Council, Wellington City Council and Greater Wellington Regional Council agreed in May and June 2025 to progress with establishing Metro Water.
Mana whenua iwi Ngāti Toa Rangatira and Taranaki Whānui ki Te Upoko o Te Ika are partners in Metro Water.
Please contact us with any questions or comments about the establishment of Tiaki Wai Metro Water. For now, if you have any immediate water issues, contact your local council.